FREE SHIPPING: For ground shipping items only. There is a shipping charge for freight items. Continental US only. If you have any questions e-mail us or call our customer service agent.
ITEMS SHIPPED BY TRUCK: Item says Shipped by truck(online) or marked with truck symbol (catalog) are shipped by truck. Please ask our sales representative for price quotes on trucking fee to your area. (This freight charge is for shipping only, and does not include inside delivery, unpacking or moving.) These items are inspected and properly packed before shipment, but the trucking companies are responsible for insuring them against loss or damage after they leave our factory
PRODUCT COLORS:The colors of the products, finishes and paints (as shown in the catalog) may vary due to variations during the catalog printing process. We do make every effort to insure that product color are accurately represented.
TEMPORARILY UNAVAILABLE ITEMS: Most orders ship within three working days. Unusually high demand may deplete our stock, temporarily. We will advise you when you can expect delivery, and you will be given the following options:
1) wait until the item is available
2) order a substitute
3) cancel the request for the item.
On credit orders, your account will be debited for those items, which are in stock and shipped immediately.
SHIPPING DAMAGE: Report any damage or breakage to your merchandise upon receipt to the carrier immediately. You MUST retain all packaging material for the carrier's inspection. The carrier has signed for receipt of your package from our warehouse in good condition. This means that before replacement merchandise is issued to you, the damaged claim must be filed with the carrier (UPS, trucking firm, or U.S. Postal Service).
RETURNS: Returns must be made within 60 days of our shipping date. Items must be returned postpaid (C.O.D. returns not accepted), in unmodified, saleable condition. Custom orders are not returnable. If an item does not perform satisfactorily, return it under term of our guarantee. Returns may be made by properly packaging and shipping the returnable merchandise WITH A COPY OF THE PRINTOUT YOU RECEIVE WITH THE ORDER, along with any additional information that will help us process your return quickly. Direct questions to the Returns Department by mail or phone 1-800-659-2211. 15% restocking fee charged on items returned from 60 days to 1 year of shipping date. SHIPPING CHARGES ARE NON-REFUNDABLE. RETURNS SHOULD BE SHIPPED TO: RENOVATOR'S SUPPLY, RENOVATOR'S OLD MILL, MILLERS FALLS, MA 01349
NON DISCRIMINATORY CLAUSE: In order to keep our prices low, our prices and terms are applied equally on every order. The terms, conditions and prices cannot be modified under any circumstance, so please do not ask. The computer automatically processes all orders on the same basis and no provisions are made for perceived fault, reason or any other special circumstances.
SPECIAL NOTE: Prices established in this catalog are subjected to change without notice and all orders are subject to prices as they exist at the time of receipt of order. Also, we reserve the right to make minor product modification and improvements other than what is shown or described in our catalog or on our web site. We also reserve the right to cancel an order and refund the money if an item becomes unavailable, even after the customer has placed an order.
